The CX Tipping Point®
The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government.
The CX Tipping Point®
EP 58 - How Government Data is Used to Reduce Fraud and Improve Customer Experience featuring Kshemendra Paul
In Episode 58 of The CX Tipping Point Podcast, Kshemendra Paul shared his journey from Silicon Valley tech entrepreneur to senior federal executive, highlighting his leadership roles at the Department of Justice, the Office of Management and Budget, and the Department of Veterans Affairs. His work focused on improving government performance through data, fraud prevention, and information sharing—most notably with the Recovery Act and the national suspicious activity reporting initiative.
The conversation emphasized the role of data as a strategic asset, especially in fraud reduction, internal controls, and improving services for veterans. Kshemendra advocated for better enterprise-level data use, identity verification tools, and integrated platforms to support transparency, efficiency, and trust in government.
He also discussed the success of the National Information Exchange Model (NIEM) project in NYC, which used predictive analytics to identify at-risk youth, and called for stronger federal data leadership, including the establishment of a Federal Chief Data Analytics Officer.
Finally, Kshemendra shared his upcoming retirement plans, a renewed focus on advocacy, and personal reflections—including his passion for hiking, skiing, and family.
Kshemenda is available on LinkedIn or via email at kshemendra.paul@gmail.com
Kshemendra Paul is a seasoned leader, recognized for his pioneering results and solutions using data, architecture, and information sharing and safeguarding to improve government on behalf of the American people. As a widely lauded executive, Kshemendra routinely applied his unique perspective to addressing complex challenges, contributing to reducing risk, and enhancing operational efficiency, effectiveness, and integrity. His insights explore how organizations can leverage data for impactful decision-making, improved outcomes, and greater protection of stakeholders. His focus now is policy advocacy. He also serves on boards, and advises organizations and leaders.
Recent Op-Ed:
"Moving Federal Enterprise Risk Management Beyond Compliance Theater" – FedScoop, April 2025
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