The CX Tipping Point®
The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government.
The CX Tipping Point®
EP 40 - Insights on Delivering Digital Experiences from the Office of the Federal CIO featuring Noreen Hecmanczuk
In this episode of The CX Tipping Point Podcast, Martha Dorris spoke with Noreen Hecmanczuk, a Senior Advisor for Strategic Engagements and Communications to the Federal CIO, Clare Martorana. In this episode, Noreen shared her experiences that crossed numerous federal agencies and led to an opportunity as a White House Fellow, later joining the US Digital Service where she recognized the transformative potential of technology in government services. As a senior advisor to the Federal CIO, Noreen convenes technology leaders to advance the strategic use of technology and improve the public’s experience with the government. In the Office of the Federal Chief Information Officer, she develops strategies for technology modernization and mission delivery, driving a path to digital transformation and overseeing the responsible management of over $120 billion of federal IT spending.
Noreen’s achievements benefit the public by championing simple, seamless and secure experiences when interacting with government services. Congress requested OMB’s plan to maximize the impact of funds allocated for technology modernization, and Noreen led the development of the Federal IT Operating Plan, ensuring wise investments that create the most impact for the American people. Additionally, she played a key role in allocating $100 million towards a secure, modern, digital-first government experience, engaging CX experts from across the federal government to maximize the impact of project proposals.
From ensuring food safety at the U.S. Department of Agriculture to fostering workforce development at the Mine Safety and Health Administration, Noreen has made significant contributions throughout her career. Noreen shares her insights in working across federal agencies, working with political appointees to achieve a common vision, and the leadership and vision needed to lead agencies towards reducing the Administrative burdens of outdated policies.
Congratulations to Noreen for her 2023 Service to the Citizen Award!
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