The CX Tipping Point®
The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government.
The CX Tipping Point®
EP 30 - How Transformational Leaders Drive Improved Performance featuring John Riordan
In this episode of The CX Tipping Point Podcast, Martha Dorris talked with John Riordan, a leadership development consultant, coach and trainer of executives in government and industry. John shares his insights from coaching hundreds of people, many of which were transitioning into the senior executive service. The Federal government’s focus on improving government services through improved customer experience can be a disrupter with challenges in driving change. Leaders can make the difference in the services that the government delivers.
During this conversation, John shared:
- What the qualities and skills of a transformational leader are
- How leaders can drive change while overcoming challenges
- How leaders can improve employee engagement
- How can a leader lead from the middle
- The impact of COVID-19 on the future of work and how to manage a remote team effectively
John works closely with individuals and teams across the Federal government. He can be reached at jr@johnriordan.com.
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