EP 38 - Using the Levers of Government to Drive Improved Performance featuring Robert Shea & Adam Hughes

In this episode of The CX Tipping Point, Martha Dorris spoke to Robert Shea and Adam Hughes of a new consultancy called GovNavigators.  Robert is the co-founder and Chief Executive Officer and Adam is a co-founder and President. Using their decades of experience and expertise in government management and driving improved performance, Robert and Adam shared how agencies should:

• Focus on outcomes
• Be motivated by mission
• Move funding to what matters
• Use the customers’ to inform improvements
• Connect the learning agenda with the customer experience and performance agendas

Policy guidance and legislation such as Section 280 of OMB Circular A-11 and the Foundations for Evidence Based Policymaking can drive improvements for the future as well. 

Robert can be contacted at Rshea@govnavigators.com and Adam can be contacted at adam@govnavigators.com.

Their newsletter is available here.